Hstocks – Digital Marketplace Effective Date: Jan 1, 2026 | Last Updated: May 7, 2026

1. Introduction

Welcome to Hstocks (“we,” “our,” or “us”). Hstocks is a trusted digital marketplace where verified sellers offer PC games, PlayStation, Nintendo, prepaid cards, software, and digital accounts. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

By accessing or using Hstocks, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform immediately.

2. Information We Collect

2.1 Information You Provide Directly

• Full name and username
• Email address and password
• Billing address and payment information (processed securely via our payment providers)
• Phone number (optional, for account verification)
• Profile information including seller credentials and verification documents
• Communication history with our support team

2.2 Information Collected Automatically

• IP address and approximate location (country/city level)
• Browser type, operating system, and device information
• Pages visited, time spent, and clickstream data
• Cookie identifiers and similar tracking technologies
• App usage data when accessed via our Android or iOS application

2.3 Information From Third Parties

• Payment processors (e.g., PayPal, Stripe) — transaction status only; full card details are never stored by us
• Social login providers if you sign in via Google or Facebook
• Analytics providers including Google Analytics and Facebook Pixel
• Firebase Cloud Messaging for push notification delivery

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account creation, authentication, and security
• Processing transactions and managing escrow-protected payments
• Verifying seller identity and maintaining marketplace integrity
• Sending order confirmations, receipts, and delivery notifications
• Providing customer support and resolving disputes
• Sending push notifications about deals, order updates, and platform news (you may opt out at any time)
• Improving our platform, fixing bugs, and personalising your experience
• Complying with legal obligations and enforcing our Terms of Service
• Detecting, preventing, and investigating fraud, abuse, or security incidents

4. Escrow & Marketplace Transactions

Hstocks operates an escrow-based payment system to protect both buyers and sellers. When a transaction is initiated:

• Buyer payment is held securely by Hstocks until delivery is confirmed
• Seller receives payment only after the buyer confirms receipt of digital goods
• Transaction records are retained for dispute resolution and legal compliance
• Both buyer and seller personal information is shared only to the extent necessary to complete the transaction

5. Verified Sellers

To maintain marketplace trust, sellers on Hstocks undergo a verification process. During verification, sellers may be required to submit:

• Government-issued identity documents
• Contact information and business details
• Bank account or payment method information

This information is used solely for identity verification and fraud prevention. It is stored securely and never sold to third parties.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies — required for core functionality such as login sessions and shopping cart
• Analytics cookies — Google Analytics to understand traffic and usage patterns
• Marketing cookies — Facebook Pixel for advertising and retargeting
• Preference cookies — to remember your settings and language preferences

You may disable non-essential cookies through your browser settings. Note that disabling cookies may affect platform functionality.

7. Push Notifications

Our website and mobile application may send push notifications for order updates, deals, and platform announcements via Firebase Cloud Messaging (FCM). You may opt out at any time by:

• Adjusting notification settings in your device’s system settings
• Updating your notification preferences in your Hstocks account settings

8. Sharing of Your Information

We do not sell your personal data. We may share information with:

• Payment processors to complete transactions securely
• Identity verification services for seller onboarding
• Analytics and advertising partners (Google, Facebook) in aggregated or pseudonymised form
• Law enforcement or regulators when required by law or court order
• Fraud prevention services to protect the integrity of our marketplace
• Service providers who help us operate our platform under strict confidentiality agreements

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are kept for a minimum of 5 years for legal and financial compliance. You may request deletion of your account and associated data by contacting us, subject to legal obligations that may require us to retain certain records.

10. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and report any suspicious activity immediately.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data (“right to be forgotten”)
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing of your data for marketing purposes
• Withdraw consent — withdraw consent for optional data processing at any time

To exercise any of these rights, please contact us at the details in Section 14.

12. Children’s Privacy

Hstocks is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user under 18 has provided personal data, we will delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last Updated” date. For material changes, we will also send a notification via email or push notification.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

• Website: hstocks.webbpearl.com
• Email: support@hstocks.webbpearl.com
• WhatsApp: Available via the chat button on our website